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Work Better | Take Digital Marketing Further with Creative Confidence

Updated: Sep 22, 2021

Step away from a mundane view of digital marketing and dream a little bigger! We share how Creative Confidence inspires a wider and more empowering view of the role of a Digital Marketer. Learn 3 target points and action-steps to take your daily work from good to great.

If you are new to digital marketing, you might be focused on following directions and learning the ropes from more experienced colleagues and seniors.

We often are waiting for some time in the future when we can step up.

Here at Hatch, we believe that everyone, no matter how inexperienced they might be, has the potential to make a big impact. One of the ways in which we realise this potential is through Creative Confidence.

Tom and David Kelley coined this term in their book Creative Confidence: Unleashing the Creative Potential Within Us All. David is the founder of IDEO, the innovation company that created products that many of us find iconic: such as Apple’s first mouse. He also led the establishment of, a design thinking institute based in Stanford University. Tom is a leading innovation speaker who works with organisations to tap their creative potential.

They expand the definition of ‘creativity’, and offer systematic, practical steps to spark confidence in being creative. Over their years in the innovation space, they discovered the huge potential of creativity that lies inside every one of us, and their book aims to unlock that.

“At its core, creative confidence is about believing in your ability to create change in the world around you

- Tom and David Kelley

According to the Kelley brothers, we apply our creativity whenever there is a need to create new ideas, solutions or approaches. It’s “using your imagination to create something new in the world”.

The relevance of creativity goes beyond just artistic fields. Digital marketers, chefs, teachers, engineers, biologists, tour guides, caregivers, you name it. Being confident in one's creative ability is important to people from all walks of life!

What difference does it make when a digital marketer has creative confidence?

Applying creativity to the work of digital marketing can unlock innovative ways of marketing, and help us create more efficient marketing tactics. It pushes us to be proactive in changing processes for the better.

Creative Confidence can be built up as we discover the creativity that lies within us. In this article, we’ll be covering actionable tips for you to grow your creative muscles!

Empathy: Step into the shoes of another

“Deep empathy for people makes our observations powerful sources of inspiration”

- Tom and David Kelley

People naturally approach problems with their own set of assumptions on what the key issues could be. We then imagine what we must create, and convince ourselves that our solution would (obviously) be the best.

For Digital Marketers, this might sound like, “I saw this other business put up this eye-catching ad. We should try it!” or perhaps “Maybe we should fix our workflow problems with a social media calendar.”

This limits the range of our creative thinking to only what we know. It blocks us from potentially creating something that will truly matter to our stakeholders. The core issue could be something entirely out of our radar.

Who better to consult than the customers and stakeholders of the problem you are trying to solve?

Digital marketers can build a deeper understanding of our customers by talking to those who have firsthand information about your customers. These could be your sales team, account managers, customer support team, or the person who runs social media analytics.

Focusing on the people we are marketing to and creating for helps us uncover insights and opportunities for truly creative solutions that we might not have seen before.

Seedly App
Credits |

Seedly was trying to drive downloads of their personal finance app. According to WithContent, Ming Feng, Head of Content, and his team wanted to “write about whatever we thought Singaporeans might be interested in.” So they set up a Facebook group of about 3,000 or so people to “get a feel of what the ground was interested in.”

Over time, they observed what attracted the most attention in the group and Ming Feng explains, “We realized that Singaporeans and finance hacks that can help them save money.” So they wrote and released articles such as “Which Singapore telco plan is the best for you?” and “Should you use cash or CPF to pay for your home?

Setting aside the conventional route of using ads to grow their user base, Seedly holds a reader-centric view of their content to this day. It has grown to be the go-to place for people in Singapore to find trustworthy information and discuss all things personal finance. Over two years, Seedly has grown their blog from zero to 600,000 visits, a big number for a brand’s blog!

Holding the customer at the center of marketing campaigns opens our perspective to what they value and respond best to.

A user-centric approach can be used in internal settings too.

For example, the marketing manager might not have good visibility on the performance of the organisation’s social media channels. The digital marketer could have a chat with the manager to find out their core needs. What they want to know more about? How often do they need updates? What is this information used for?

Using these insights, the solution that the team implements can turn out to be more effective than one that the digital marketer formulated themselves.

So slow down, try to find out the ‘Why’. Explore what it feels like to be in their shoes.

Ideate: Explore the possibilities

In 1950, Psychologist J.P. Guilford coined the terms ‘Convergent thinking’ and ‘Divergent thinking’, to describe the contrasting cognitive approaches that people use.