Careers at Hatch | Eleven to Twenty

Updated: May 6

We are hiring!


Over the last two years of operations, we have grown as a team from employees one to three (the co-founders ourselves) to employees four to ten. Out of the ten, nine remain with us till this day spearheading our growth in programs, marketing, and partnerships.


We would never have gotten this far had it not been for the wonderful people who came onboard. For an early-stage social impact-driven startup, the grit and resourcefulness of our first employees are magical. As we move towards the next milestone, the significant bulk of what we can continue to achieve will depend on our eleven to twenty.


We are looking to double our team in the coming year.


My goal is to find the right people to preserve our culture as a band of the most driven, energetic people here to make the impossible happen.


Instead of using traditional job descriptions with checkbox descriptions and requirements, I would like to speak directly about who we are looking for. My intention is to articulate the company’s expectations and proposition, and what success in an impact startup looks like. In doing so, I hope that eleven to twenty will bring with them new magic to our current one to ten.



So, who are we at Hatch?


We are a bold and passionate team professionally driven to make things happen. Particularly, we are drawn towards things that make our community and society better. That’s why we call ourselves an social impact startup, because that’s who we are, and that’s what we believe in.


As a social enterprise, we envision a world where every individual has the opportunity to discover their strengths, pursue meaningful careers, and be the best versions of themselves. Frankly, the question that remains for me is why we have yet to recognise that last point as superfluous and self-explanatory.


Unfortunately, we still live in a world where many individuals are denied that freedom to explore and reach their fullest potential. We’re hoping to change that through our work in Hatch.


We sail in a vast and tumultuous sea of private education with equity and accessibility at the helm.


That makes us stick out sorely when we offer premium-quality services to every group, including those who would not otherwise have been able to afford them.


How we do that is a mix of social innovation and highly selective and strategic partnerships. The bottom and middle of the pyramid are enormous markets that have been for the longest time underserved by private education companies.


We would like to change that, because it is exciting, impactful, and the right thing to do.


Impact at Hatch

A lot of people say that impact is a big empty word. I think it can also be very simple - fulfilled learners, empowered graduates, and an intentional approach to tackle systemic barriers.



How is it like working in a social enterprise like Hatch?


Being part of a startup, you will play a significant role in the team and get to see the fruits of your labour materialise. In Hatch, that would translate (directly or indirectly, depending on your role) into people being empowered with in-demand skills growing in their newfound careers in a social enterprise. In our customised programs for vulnerable groups, you will see how empowering an individual almost always comes with lifting the people and community around them.


From the interview with us, you will get a sense of the job role and the outcomes we are looking for. There will usually be existing frameworks in place, but you will be challenged to question and improve upon them. You will be provided with the autonomy to come up with new ways to achieve the outcomes as long as they are aligned with our company’s values. Most of our projects are dynamic with growth potential, so you can expect to fill bigger shoes as the company grows.


Our team comes together from diverse backgrounds, and I think that’s what makes us strong and formidable. We believe in keeping communications open, kind, and honest, and hold each other accountable for our personal development amidst the discomfort. An almost unparalleled development trajectory is part of our employee proposition. Nine out of our ten employees remain with us till this day and continue growing in their own capacities.


We work office hours, but the job is in no way office-like. You will engage in a lot of cross-functional work with opportunities to interact directly with external stakeholders. We work from two offices, one in JTC LaunchPad (one-north) at the heart of the startup ecosystem, and another in Yuhua (Chinese Garden) in a quaint learner space for our participants to discover and grow.


Programs and marketing team jointly doing a testimonial shoot with a graduate of our most recent Digital Marketing program. Here, you’ll truly never stop moving, and you'll never stop learning.



What do we look for when we hire?


We look for people who are mission-aligned, with the ability to get work done, and are eager to grow in a social impact driven startup. How we evaluate them is by listening to the head, heart, and gut, from what is usually not captured on paper. Qualifications and work experience are relevant but are not exclusive proxies of capability. In shortlisting our candidates, we also look at instances of past work and evidence of a “can-do” attitude - we sometimes take a short call with candidates first to get to know them better before deciding whether to proceed with an interview.



What are the career opportunities available? (Updated: 5 May 2021)


We are hiring for a diverse range of roles and positions across industry specialists, programs, marketing, and operations. I have included a short summary of each role’s expectations and suitable profiles below.


Please check back here for the latest updates - positions will be removed once filled.


Industry Specialists (Positions Available: Digital Marketing / User Interface, User Experience (UI/UX) Design)


We are looking for digital and design professionals who are able to play the dual role of teaching and project delivery. The first part of the job will be as an instructor in your field of specialisation helping learners from all walks of life enter the industry. The second part would be to lead digital and design projects that Hatch takes on from partner organisations (as an agency). They range from small to medium-size projects that are jointly delivered by an internal team of specialists, external co-creators, and apprentices who have recently graduated from the program. This role will appeal to practitioners at heart who enjoys teaching and seeing learners grow but would like to remain relevant to the field.



Programs (Positions Available: Program Assistant / Program Executive / Program Manager)


The roles here are suitable for people who are passionate about helping learners grow and seeing them develop towards their fullest potential. Every position is assigned to one or more of our programs, where they contribute in three stages of design, delivery, and evaluation. We run two types of programs, namely open-market programs for adult learners, and customised programs for vulnerable groups. For open market programs, we are looking for professionals who want to specialise in curriculum development, adult learning, and career coaching (the reference certifications, which are not compulsory, are DDDLP, ACLP and SDCC). For customised impact programs, it would be preferable for the candidate to have experience or expertise working with the social sector (the sectors that we interface with are social work, youth work, therapy and counselling).



Marketing (Positions Available: Marketing Assistant / Marketing Executive)


We are looking for marketing professionals to fill roles in visual design, marketing operations, and content strategy to amplify the reach of our work. Visual Design includes planning and executing creative graphic content, repurposing them for a variety of Hatch’s online and offline platforms. Marketing operations make use of advanced analytics to uncover customer insights that help optimise user interfaces and drive advertising strategy. Content strategy includes regularly sourcing for, researching and writing effective content that drives business and impact outcomes. You will thrive in this team if you have a strong work ethic and the ability to toggle between seeing the big picture and getting the details right. The success of each position is heavily contingent on its synergy within our cross-functional team. Experience and relevant portfolio in the field of communications and/or marketing will be helpful.



Operations (Position Available: Assistant)


I am looking for someone to work closely with me and the team to develop all aspects of internal capability (Finance, HR, Strategy, and Compliance). The role is suitable for a strong generalist who sees connections between diverse roles and is able to set up processes that optimise operational efficiency. Background and experience in business could be helpful but is really not necessary if you are willing to learn on the job. As you progress on the job, you can expect to independently take on process optimization projects and interface directly with external stakeholders.



Note: Assistant positions are 4-month contracts funded under the SGUnited Traineeship. Our positions are available to both recent graduates and mid-career professionals, and are relevant to candidates who do not immediately fill the requirements of Executives. Please read the full details of the program on the respective links above. Our commitment as a company is that we always hire to convert, and suitable candidates will be offered permanent positions at the end of the traineeship.



How do we hire?


If you are keen to work with us or would like to find out more, please send your resume or CV and portfolio (if any) to shalini@hatch.sg. We are genuinely interested in meeting the needs of our employees, so please let us know if you have any questions or requests for us. A cover letter is not necessary unless you would like to provide additional information. My team will be in touch within a week on whether you are shortlisted for an interview, and you can expect to hear back from us on the hiring decision one week after the interview.



How else can I help?


The honest truth is that people who can excel in an impact-driven startup are a fortune to find, and we have always thrived on those “know someone who knows someone” moments. We are always on the lookout for people who can see business and social impact beyond its immediate tradeoffs, and have the skills to navigate that complexity. If anyone comes to mind, please share this post with them.


Or let us know if you would like to be involved in any other way.


We’ll be in touch.


Meow

“Thank you for being a part of our life-changing mission!”

From Meowmeow, our most beloved community cat.